Emergency Electrical Help — Fast, Calm, Professional
Some electrical problems can't wait. When safety is at risk, our electricians prioritise emergency callouts across Garu, Natinga and the surrounding Upper East Region.
When We Can Respond
Our working hours are Monday to Saturday, 7:00 AM – 5:00 PM. During these hours, emergency callouts jump the queue — we mobilise the nearest available electrician to you.
For urgent issues outside working hours, still call 050 504 4385 — if an electrician is available, we will do everything we can to reach you, and we'll always advise you on the phone to keep your property safe in the meantime.
- Tell us what's happening — we'll tell you the safest immediate steps
- Clear pricing agreed before repairs begin — even in an emergency
- Fully equipped vehicle to diagnose and fix most faults on the spot
Examples of Electrical Emergencies
If any of these are happening, don't touch anything — just call. Never investigate a live fault yourself.
Burning smell or smoke
From sockets, switches, the consumer unit or appliances — turn off the main switch if safe and call us right away.
Sparks or scorch marks
Sparking from outlets, arcing sounds, or black/brown marks around sockets and switches are serious warning signs.
Electric shock from appliance
If touching a tap, fridge, cooker or metal fitting gives you a tingle or shock, you may have an earthing fault — stop using it and call.
Total power loss in your building
If your neighbours have power but you don't — and your breakers won't reset — there may be a serious supply or wiring fault.
Exposed or damaged cables
Chewed, cut, water-soaked or hanging wiring — especially after storms or building work — must be made safe immediately.
Repeated breaker tripping
A breaker that trips again and again is telling you something is wrong. Persistent tripping after a storm or surge needs urgent checking.
While You Wait for the Electrician
- Do not touch exposed wires, even with a wooden object
- Do not keep resetting a breaker that keeps tripping
- Do not use water on an electrical fire — if it's safe, disconnect power first and use sand or a proper extinguisher
- Do switch off the main switch (changeover/consumer unit) if it's safe to reach
- Do unplug affected appliances if the plug is not hot or damaged
- Do keep children and pets away from the area
In doubt? Just call — advice is free.
It's always better to ask. One quick call to 050 504 4385 can prevent damage, injury or a fire.